The Kevin Seah Group will look into each exchanges/ returns on a case to case basis. Please contact us first before processing any returns. There are strictly no returns / exchanges on any sale items, as well as, selected items on the webstore.
All items must be returned new, unused and with all garment tags attached within 14 days of receipt. Returns that do not meet our policy will not be accepted and will be sent back to you.
In the case you are shipping us returned goods, it is your responsibility to obtain proof that the goods have been returned. Goods can be any registered carrier of your choice, but they need to provide proof of post and delivery. The cost of returning the goods, including shipping and insurance, is the responsibility of the customer. KEVIN SEAH is not responsible for items returned which are lost, damaged, misdirected or delivered late.
We will only fulfill an exchange/refund if the item is returned in its original packaging and in the original condition.
Pre-orders / Made to Orders Products
We do not accept exchanges or returns on any Made-To-Order and any products that are customized for you. Please be sure to email us at firstname.lastname@example.org before placing your order to address any doubts you might have about sizing.
We have made every effort to display the colours of our products that appear on KEVIN SEAH as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate.
Please return shoes in original condition and packaging, including the dust bag and box. This includes no creasing or marks on the soles. Please try on the shoes without bending them on a soft carpeted surface. This will help prevent any creases or marks on the shoe and sole. Any marks or damage to the original items will not be accepted for returns, exchanges, or refunds.
Grooming, fragrance and candles
Grooming products should be returned unused, unopened and in their original packaging. Please note, both candles and fragrance are final sale and cannot be returned due to transport restrictions.
Luxury watches must be returned to us unworn with the plastic protective cover on the face and in its original packaging including the warranty, presentation box and any outer packaging. You must also ensure that it has not been wound up to the correct time.
Limited edition products and books
As these items are highly collectable, please only remove the protective cover and packaging once you are certain that you wish to keep them.
Technology products should be returned in the original packaging.
Your item(s) should be sent back to us within 14 days of receiving you order. Returns outside this timeframe may be accepted at the discretion of the Kevin Seah Group and may only be refunded as a store credit.
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.
If your item is faulty when you receive it, please contact our Customer Service team at email@example.com.